Terms of Service

1. About these terms

Bob is operated by Ubiton AI Kft. (“we”, “us”). “You” means the person using our website, app or related services. These terms apply to the features you use; app-specific provisions apply when those features become available to you. Our Privacy Policy explains personal-data processing and your rights.

2. Eligibility and accounts

You must be at least 18 to create a Bob account or join the waitlist. Provide accurate account information, keep your sign-in access secure and tell us if you suspect someone has accessed your account without permission. Do not impersonate another person or share an account in a way that exposes another person’s private information.

Availability can depend on your country, device and the features currently offered. You are responsible for maintaining a compatible device and internet connection. You may use Bob for your own lawful purposes subject to these terms.

3. AI coaching and its limits

Bob uses artificial intelligence to help you reflect, organise goals, plan activities and explore everyday wellbeing. It adapts using the context and memories associated with your account. You are interacting with an AI system, even when its replies sound conversational.

Responses and remembered conclusions can be inaccurate, incomplete, outdated or unsuitable for your circumstances. Check important information and review proposed actions before relying on them. Bob does not promise particular personal, professional or health outcomes.

Bob is not a doctor, therapist or other licensed professional. Discussing mental or physical health with Bob does not create a clinical relationship, diagnosis or treatment plan. Seek qualified advice for medical, legal, financial or other decisions requiring professional judgement. Do not delay necessary care because of a response from Bob.

Bob is not an emergency service, and messages are not continuously monitored by a person. If you face an immediate emergency, contact your local emergency services directly.

4. Your content and memories

You retain your rights in the content you provide. You give us the limited permission needed to store, process and transmit that content to operate Bob for you, including generating responses, maintaining memories and performing the integrations you request. This does not transfer ownership of your content to us.

That permission is not a substitute for a lawful basis under data-protection law. Health information requires the separate explicit consent described in the Privacy Policy. Accepting these terms does not itself give that consent or authorise shared-model training.

Only provide content you have the right to share. Be especially careful with information about other people. You can ask us to correct inaccurate personal information, challenge a remembered inference or delete content through the contact details in the Privacy Policy.

You may use responses for your lawful personal purposes, subject to any applicable third-party rights. AI output may resemble content generated for others; we cannot guarantee exclusivity or that every output qualifies for intellectual-property protection. Bob’s software, branding and website materials remain protected by their owners’ rights.

5. Connected services and actions

Connecting a service such as Google Calendar authorises the access described in its permission screen and our Privacy Policy. Depending on the feature you request, Bob can read information or create, change and delete calendar entries. Review the scope of an action and the people affected, especially invitations, reminders and event changes.

Third-party services have their own terms, availability and privacy practices. You can revoke a connection using the provider’s account controls. An action already completed with a provider may require a separate change or cancellation there. Disconnecting a service does not automatically delete information Bob already holds.

6. Acceptable use

You must not use Bob to:

• Break the law, violate others’ rights, or facilitate abuse, fraud or harassment.
• Upload malicious code, attack the service, bypass access controls or access another user’s data.
• Extract credentials, exploit vulnerabilities or overload the service through abusive automation.
• Misrepresent AI output as a professional assessment or use Bob to make unlawful decisions about others.

Report security concerns to sandor@ubiton.ai. Do not access or disclose other users’ information while investigating an issue.

7. Availability and changes

Bob may include early-access or experimental features. Interruptions can occur because of maintenance, technical failures or provider outages. Keep a separate copy of information you cannot afford to lose. We take reasonable care in providing the service, but cannot promise uninterrupted access or error-free AI responses.

We may improve or change features for reasons such as security, legal requirements, reliability or changes in connected services. We provide appropriate notice of material changes affecting your use and respect any applicable right to terminate, receive a remedy or recover your content. Nothing here permits us to remove mandatory consumer protections.

8. Waitlist and paid features

Joining the waitlist is free. It does not purchase a subscription, guarantee access or reserve a launch date. You can stop launch updates at any time.

Bob has one subscription: Monthly, USD 9.99 per month on the web. The web price includes applicable taxes as shown at checkout. Android subscriptions are billed through Google Play, which displays your local price, currency and tax treatment before you confirm. Downloading the app and signing in do not themselves create a payment obligation.

A subscription is required to access paid app features after sign-in. There is no free trial. Subscriptions renew automatically each month until cancelled. Stripe processes web purchases; Google Play processes Android purchases. You must expressly confirm a purchase using the relevant payment screen. The same Bob account can use its active subscription on web and Android without needing a second subscription.

You can cancel a web subscription through Manage subscription in Bob, which opens the Stripe customer portal. Manage Android subscriptions in Google Play’s subscriptions settings. Cancel before the next renewal to avoid the next charge. Cancellation keeps access available until the paid period ends; it does not automatically refund the unused portion of that period. Failed or pending payments, account holds, expiry and refunded or revoked paid periods may prevent access. Restoring a purchase requires the same Bob account to which it was originally linked.

Request billing help or a refund at sandor@ubiton.ai; Google Play purchases can also use Google’s refund process. Mandatory refund, withdrawal and digital-service remedies remain available where applicable. Starting to use Bob does not by itself waive a statutory withdrawal right. Closing your account or withdrawing health-data consent does not itself cancel a store subscription; cancel the subscription through the provider as well.

9. Stopping use and suspension

You can stop using Bob at any time and request account closure and deletion at sandor@ubiton.ai. Active coaching records are handled under the Privacy Policy, with residual backup copies expiring within a maximum of 60 days after deletion. Specific legal retention obligations may apply to limited records.

We may restrict or suspend access where reasonably necessary to respond to a serious breach, security risk or legal obligation. Where appropriate, we explain the reason and provide an opportunity to resolve the issue. Urgent protective action may occur first. Contact us if you believe a restriction is mistaken. Account restrictions do not remove your statutory data or consumer rights.

10. Responsibility and consumer rights

You remain responsible for the choices you make using Bob, while we remain responsible for our obligations under applicable law. AI limitations do not excuse us from those obligations. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct or other protected cases.

If you are a consumer, mandatory rights relating to digital services, conformity, withdrawal, termination and remedies remain available where applicable. These terms do not require you to waive those rights or accept a blanket “no refunds” rule.

11. Complaints and applicable law

Send complaints to sandor@ubiton.ai or our registered address. Describe the issue and the outcome you seek without sending unnecessary sensitive information. We will investigate and respond as required by applicable law.

Hungarian law governs these terms. If you are a consumer, this does not deprive you of mandatory protections provided by the law of your habitual residence where applicable. You retain the right to bring a claim before any court competent under applicable law, including your local courts where consumer jurisdiction rules allow. These terms do not impose mandatory arbitration or exclusive Hungarian jurisdiction on consumers.

12. Changes to these terms

We may update these terms to reflect changes to Bob, legal requirements or security needs. The updated text will show its date. Material changes will be notified appropriately in advance where required, with an opportunity to stop using the affected service. Where acceptance is legally required, we will ask for it. Changes do not apply retroactively to remove accrued rights or replace a consent required under the Privacy Policy.