Delete your Bob account and data

1. Request deletion without the app

1. Email sandor@ubiton.ai from the Google email address you use to sign in to Bob.
2. Use the subject Delete my Bob account and associated data and say that you want your account and all associated data permanently deleted.
3. We will verify ownership before deleting data and reply to confirm the request and its completion. Never send your password, a sign-in code, payment card details, or health information.

Email my deletion request

If you cannot access your sign-in email, contact the same address so we can help verify ownership. We normally respond within one month; we will explain any permitted extension or specific retention exception.

2. Delete from Bob Settings

1. Open Bob, sign in, and go to More → Settings.
2. Select Delete My Account near the bottom of Settings.
3. Read the confirmation, then select Permanently delete.

If that option is not available in your installed version, use the email request above. You do not have to reinstall or update Bob to request deletion.

An accepted in-app request closes access to the account immediately. Permanent erasure continues in the background across Bob’s services. Deletion cannot be undone.

3. Data that is deleted

• Your Bob account, sign-in sessions, stored Google credentials, profile and preferences.
• Conversations, messages, coaching history, health information and reflections you shared with Bob.
• Bob’s copies of calendars and events, tasks, reminders, event reports, edit history and undo records.
• Goals, plans, progress records and custom feature data.
• AI memories, coaching formulations, beliefs, hypotheses, evidence, embeddings, workflow histories and rebuildable graph projections associated with your account.
• Bob’s payment-account links, subscription records and notification-device registrations.

4. Data and retention exceptions

An offline device cannot be wiped remotely. Clear Bob’s local app data or uninstall Bob to remove locally scheduled reminders from that device; this is separate from deleting the account on our servers.

Messages already in transit or in a failed-delivery queue may remain for up to 7 days under the broker’s retention policy. They cannot authorise new coaching or memory processing after account deletion is requested.

Residual backup copies follow our Privacy Policy: no more than 60 days after deletion, unavailable for ordinary processing. Deletions must be reapplied if a backup is restored.

We retain content-free deletion and withdrawal receipts indefinitely to prevent deleted accounts and data from being restored and to handle duplicate requests. They contain opaque account and operation identifiers, request hashes, consent or deletion wording, timestamps and processing status; they do not contain your name, email, conversations, calendar content or health information.

If a law requires particular financial, security or dispute records to be retained, we keep only the required information for the applicable statutory or dispute period and explain the specific category and duration when responding. Those records are not used for coaching or marketing.

Google, payment providers and AI infrastructure providers may hold records under their own retention policies. A Bob deletion request cannot reverse processing already completed or erase records independently controlled by another provider. Contact us for help with a provider-specific deletion request.

5. Subscriptions and connected services

Deleting Bob does not cancel a subscription or issue a refund. Cancel renewal before deleting the account, using Google Play’s subscription settings or Bob’s Manage subscription option for a web purchase. If you cannot access either, email us for help.

Your Google account and original Google Calendar events are not deleted. Only Bob’s stored copies and credentials are removed. You can also remove Bob from your Google account connections.

Uninstalling Bob, signing out, or disconnecting Google alone does not request account deletion. Withdrawing health-data consent deletes coaching content but keeps the account; choose full account deletion to remove it as well.

6. Contact the developer

Bob is operated by the following company. Contact our privacy address with deletion questions or to request confirmation.